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Event

January 27, 2012
Brampton Zum – How Little Things Add Up to Big Success with Tom Mulligan, Commissioner of Works and Transportation for the City of Brampton ---- Brampton’s Zum line has been successful since the first day of operation. In the first year, ridership in the Queen Street corridor increased by more than 20%. Tom’s presentation will outline the history of Zum and the basic operating elements, and will provide a summary of the successes to date. He will also talk about how a number of relatively small decisions related to operations, customer service, and marketing led to the overall success of the first two Zum line launches – the first in the fall of 2010, and the second in the fall of 2011. (A third line is scheduled to be launched in the fall of 2012.)

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